Privacy Policy

Updated August 18th, 2025

Introduction
We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you opt into our SMS messaging program.

By opting in to our SMS messaging program, you are agreeing to the terms of this Policy. We reserve the right, in our sole discretion, to change or modify this Policy at any time with or without notice to you.

The date of the last update will be posted at the top of this Policy. This Policy, and any changes, are effective as soon as posted. Your continued use of SMS messaging with us following any changes to this Policy constitutes your agreement to those changes.  

Information We Collect
When you opt into our SMS messaging program, we may collect the following information: 

  • Personal Data: Name, phone number, and any other information you provide. 

  • Usage Data: Information about how you interact with our messages, including response times and engagement metrics. 

You might opt-in to SMS messaging by:  

  • Entering a phone number online; or 

  • Sending an opt-in message to our SMS messaging system; or 

  • Signing up at a certain location; or 

  • Submit aa form or other submission containing your phone number. 

By opting-in, you agree that we can contact you by text message at your mobile phone number using an automatic telephone dialing system or device, or any other computer assisted technology as applicable.

How We Use Your Information
We use your information to: 

  • Send you SMS messages related to our services, promotions, and updates. 

  • Improve our messaging services and tailor content to your preferences. 

  • Ensure compliance with legal and regulatory requirements. 

  • Conduct research. 

  • Provided anonymous reporting for internal and external clients and affiliates.

Data Sharing and Disclosure
We do not share your personal information with third parties except: 

  • With your consent; or 

  • With service providers who assist us in delivering SMS messages; or 

  • When needed to enforce this Policy; or 

  • Anonymously to trusted business partners; or 

  • When required by law or to protect our rights; or 

  • If our assets are acquired in an acquisition or merger.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your Rights
You have the right to: 

  • Opt-out of receiving SMS messages at any time by following the instructions provided in each message. 

  • Request access to the personal information we hold about you. 

  • Request correction or deletion of your personal information. 

Opting Out
You can opt out of the SMS messaging program for any reason by texting “STOP” to our SMS message or following the instructions provided in each message. 

Messaging Rates
Message and data rates may apply for any messages sent to you from us and to us from you, and we are not liable for the cost of any such messages. You will receive recurring messages. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. 

Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. We cannot protect, nor does this Policy apply to, any information that you transmit or share with other users. You should never transmit personal or identifying information to other users.  

No system of security is perfect. We cannot guarantee that hackers or unauthorized personnel will not gain access to your information despite our efforts. Never share your password. 

You understand that anyone with access to your mobile phone may be able to view the messages you receive, and you agree that we will not be liable to you if this occurs. 

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review it periodically. 

Children
The Service is not intended for children under 13, and we do not knowingly collect information from children under the age of 13. 

Children aged 13 or older should not submit any information without the permission of their parents or guardians. By using our SMS messaging program, you are representing that you are at least 18, or that you are at least 13 years old and have your parents’ permission to use the service. 

Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at letschat@thevidaagency.com.